Guest Policies

Cancellations
In the event of a cancellation of a confirmed rental for any reason, cancellations must be received in writing and are subject to the following penalties:
More than 30 days before arrival date:
15% cancellation fee with all other monies refunded
Less than 30 days before arrival date:
100% cancellation charge

Check-In
Check-in time is 4 PM on your arrival date. Early check-ins are not available. Guests should call 866-316-1843 on their day of check-in, if they have not received their check-in welcome letter via email. View more details on check-in procedures >>>

Check-Out
Check-out time is 10 AM. Please observe this rule, as our housekeeping staff needs time to prepare for our next arrival. Upon leaving, please secure all windows and doors, wash dishes, strip beds, and remove all trash from your rental accommodations by disposing of it in the appropriate receptacle. Your lock code will stop working at 10 AM. View more details on check-in procedures >>>

Damaged/Missing Items
KEES Vacations has a thorough inspection policy to ensure our rental units are in good condition and that Tenants will not be inadvertently billed for missing or broken items. Please assist us by reporting any missing or broken items to our office at www.KEESHelp.com within twenty-four (24) hours so that you will not be held responsible.

Furnishings & Equipment
Homes are furnished with dishes, cookware, flatware, glasses, grills and basic appliances. Each unit is also stocked with bed linens, bath towels, hand towels, and wash cloth. Dishwasher detergent, toilet paper, paper towels, laundry detergent starter kits are also provided in each rental accommodation.  It is the guest's responsibility to replenish their supply once the starter kit has been used in full.

Pools & Hot Tubs
Private heated pools will open on April 1st and close on October 24th. Private unheated pools will open on May 6th and close on October 10th. Pools and hot tubs are cleaned weekly and no later than 6 p.m. on check-in day. As neither the homeowner nor KEES Vacations employees are on the premises during the use of these amenities, the rental party agrees to be solely responsible for the use and operation thereof. If your rental home advertises a heated pool, please be aware that a fee is collected for use of the pool heater, and that the pool's maximum heat temperature is 84 degrees for safety reasons. The Pool Heat Fee varies with each home and is noted on the specific property page. A professional pool company maintains all pool equipment and completes one full clean with chemical balance checks on each turn over day. Unauthorized usage of pool heat is strictly prohibited. If you have any questions or maintenance concerns, please contact our KEES staff at 866.316.1843.

Grilling on the Deck is Strictly Prohibited
Please grill only on the concrete or in designated areas.

Please Bring Your Own Beach Towels
Please be sure to pack any specialty items that you may require during your stay. Porta-cribs, surfboards, beach chairs, beach umbrellas and beach towels may be purchased or rented locally. These items and more are also available through KEES Concierge Services. Additional costs may apply.

Groups Prohibited
Large gatherings are prohibited without a separate agreement. Fraternities and sororities are prohibited. Special pricing and security deposits may be required. Please call for additional information.

Wedding/Special Events
Weddings and/or special events are strictly prohibited without a separate agreement and are only allowed in homes that participate in the Wedding and Special Event Program. If you are planning a special event, you will receive an addendum to the vacation rental agreement that must be returned to the Agent 30 days prior to occupancy.

Items Left Behind
Neither KEES Vacations nor Goodmanagement can be held responsible for items left in a rental unit. Please double check your unit for personal items prior to departure. If we are asked to return items to you they will be returned C.O.D.

Maintenance
All equipment in your rental unit should be in working order. Please report any inoperative equipment to our office at www.KEESHelp.com. Every reasonable effort will be made to promptly repair the same. No refunds will be made for inoperative air conditioners, appliances or for mechanical failure.

Occupancy Limitations
Unless otherwise stated, occupancy of the Unit shall be limited to two persons per bedroom, including family, children and tenant guests. Bedding arrangements in the Unit are portrayed only to illustrate possible sleeping arrangements and may not be taken as a representation of permitted occupancy. Tenant agrees to be responsible for ensuring that maximum permitted occupancy of the Unit is not exceeded during the term of this rental, and should contact Agent with any questions regarding permitted occupancy of the unit. The person renting the unit must be an adult twenty-four (24) years of age or older.

Occupancy / Parking
No RVs, campers, trailers, or mobile homes may be parked on the premise. Parking is limited to two (2) vehicles per unit. It is the guest's responsibility to make alternate parking accommodations prior to their check-in.

Office Address & Phone Numbers
1314 S. Croatan Highway, Suite 202, Kill Devil Hills, NC 27948
866.316.1843
757.216.0137 (Fax)

Pets / Smoking
Most KEES Vacations properties are pet free, unless noted otherwise as pet-friendly. Additional fees do apply with all pet-friendly properties. KEES also has a non-smoking policy in all vacation rentals. Guests who choose to smoke or bring a pet are subject to a $500.00 charge.

Reservations
Can be made on the Internet 24 hours a day, by email, telephone, or in person Monday to Friday from 8:00 AM to 8:00 PM EST. If booking directly via our toll free number the 1st night's room and tax will be charged immediately. The remaining balance will be charged thirty (30) days before the arrival date. Payment must be made by credit card (MasterCard, Visa, American Express, and Discover). A receipt will be sent immediately after any charge to your account. Reservations made through 3rd party agencies are subject to the terms and conditions of those agencies.

Taxes
All rental rates and administrative fees are subject to state and local taxes.

Trip Cancellation / Interruption Insurance
Available as an option on each reservation. The fee for the insurance is 6.5%. TRIP Cancellation/INTERRUPTION INSURANCE MUST BE PAID FOR AT LEAST THIRTY (30) DAYS PRIOR TO ARRIVAL OR AT THE TIME YOU MAKE YOUR RESERVATION, WHICHEVER IS EARLIEST. The policy covers standard trip interruption due to medical emergencies and mandatory evacuation days due to weather. KEES Vacations does not refund in the event of evacuation for severe weather. For detailed information on travel insurance, click here.

Other questions or just want to talk?
Call us: 866.316.1843